Something’s wrong? Let’s fix it.
Email goes straight to Ahmad Mustafa, who builds all three apps. Tell us your iPhone model, iOS version and which app you’re using, and the first reply will usually be a fix, not a question.
Weekdays usually within one working day. Weekends can take a little longer.
Subscriptions and account
How do I cancel a subscription?
Subscriptions are managed by Apple, so we can’t cancel one for you. On your iPhone, open Settings, tap your name, then Subscriptions, choose the app and tap Cancel. You keep access until the end of the period you paid for.
How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, find the purchase and request a refund. If Apple declines and the app genuinely failed you, email us and we’ll say so on your behalf.
I paid, but the app still shows the free plan.
Open the app’s settings and tap Restore Purchases. That fixes it almost every time, especially after reinstalling or changing phone. If it doesn’t, email us your Apple receipt and the date of purchase.
How do I delete my account and data?
Every app has Delete Account in its settings (in Auren Alarm and Auren Brain: Settings → Account → Delete account). You can also request deletion without the app: Auren Alarm, Auren Brain, AI Interview Pro. Deleting your account doesn’t cancel a subscription; cancel that in the App Store or Google Play.
Auren Alarm
My alarm didn't go off. What should I do?
Email us right away: a missed alarm is the most serious bug there is, and it’s treated that way. Include your iPhone model, iOS version, the alarm time, the mission, and whether the phone was in Silent mode, Focus or Low Power Mode. Tonight, run the bedtime check in the app; it catches volume, battery, headphones and notification problems before they happen.
A mission won't accept what I did.
Missions were rebalanced in recent updates to cut false rejections. Make sure you’re on the latest version, the room has some light for camera missions, and the app has the permission that mission needs. If a permission is missing, Auren swaps in a mission that needs nothing, so you’re never stuck.
Does it ring if my phone is on Silent?
Yes. Auren Alarm uses Apple’s alarm system (AlarmKit), so it rings in Silent mode, with Focus on and after a restart. It can’t ring if the phone is switched off or the battery is flat.
How do Wake Buddies and Wake Witness work?
Sign in, then add a friend with their friend code in Profile. A Wake Buddy’s message stays sealed until you finish your mission. A Wake Witness gets a nudge only if you’re still in bed 15 minutes after your alarm. You can remove either at any time.
Auren Brain
I've run out of plays for today.
The free plan includes a few plays every day. You can watch an optional video for extra plays, wait until tomorrow, or get unlimited plays with Auren Plus.
A duel link opens Safari instead of the app.
Right after installing, iOS can take a few minutes to set up app links. If a duel opens in Safari, delete and reinstall Auren Brain, wait a minute, then tap the link again.
My progress didn't sync to my new device.
Sign in with the same Apple Account on both devices from your profile. Progress syncs when you’re online; the games themselves work offline.
Can I suggest a game or report a bug?
Yes. Use Settings → Support & Suggestions in the app, or email us. Ideas are genuinely read.
AI Interview Pro
The interviewer can't hear me.
Check that AI Interview Pro has microphone access in iOS Settings, that you’re online (sessions need a connection), and that no other app is using the microphone.
Is my resume shared with employers?
Never. It’s used only to generate questions for your sessions. See the AI Interview Pro privacy policy.